Our communication and cooperation with our social partners is multidimensional, from the determination of our strategy and policies all the way through, to our understanding of our stakeholders’ needs and expectations; and the consequent adjustment of the relevant Group programs and activities.

Illustrative examples include materiality assessment surveys, periodic customer and employee satisfaction surveys, annual opinion surveys, public debates and other forms of communication.

The results of the above actions are evaluated and redefined in order to take into account and meet our stakeholders’ expectations requirements, as they are reflected in the above surveys and evaluations.