Based on our principles and values, strategy, activities, market, neighbouring areas and society, we annually redefine who our social partners (stakeholders) are and how they affect, and in turn are affected by, the Group’s business activities.
The Group’s strategy and all of its actions aim to establish relationships with these stakeholders; so that the Group can in return respond to their needs, minimize reputational and operational risks and exploit the competitive advantages that these synergies create.
Our goal is to be a "preferred employer". We want to ensure that we offer an attractive environment to our employees as well as opportunities for them to improve their professional and personal development without discrimination (see also "OUR PEOPLE" and "HEALTH & SAFETY"sections).
The ongoing forms of consultation, communication and collaboration - with society as a whole and the local communities where we practice our business activities - help us to create an atmosphere of trust and meet their needs in the best possible manner (see also "OUR CONTRIBUTION TO SOCIETY" section).
We seek to ensure high levels of competitiveness and efficiency through transparent processes and continuously updating the investment community.
Our goal is to be in a position where our business partners, customers and suppliers actually prefer to work with us through cultivating synergies, which create value for all of our stakeholders (see also "SUPPLIERS AND CUSTOMERS" section).
We behave like a responsible corporate-citizen. Through our wide range of activities in S.E. Europe we contribute towards international efforts, aimed at managing "complex globalized challenges" such as climate change, increasing RES and reducing environmental impacts in general (see also "ENVIRONMENT" section).
The materiality assessment was an additional tool, with which we investigated our stakeholders’ opinions and expectations in addition to following conventional modes of continuous two-way communication and dialogue with our stakeholders, as presented in Table 1.3.
Table 1.3: Stakeholder Engagement
||Our Engagement Methods
| Local communities
Public discussions, debates
Focus group surveys
Public opinion surveys
Reports/announcements in the press
Performance survey at petrol stations
Custom surveys through questionnaire
Acceptability survey of a new product/service
We strive to exchange information, views and recommendations, share activities and progress against key goals and work in partnership towards common objectives. Engagement may take the form of one-on-one meetings, expert input forums or roundtable discussions, industry coalitions or formal partnerships.